Bringing Human Emotion into Workflow Automation to Drive Customer Success

Ensuring a positive customer experience has never been more important for today’s organisations, as industry research has shown that improved customer engagement directly impacts the bottom line and delivers revenue benefits. Analysis of customer sentiment can help organisations measure how well they’re delivering the customer experience.

In this session

Learn via a helpdesk scenario in commercial real estate on how you can leverage text and sentiment analysis with Microsoft Cognitive Services and the Nintex Process Excellence Platform to detect sentiment and route tasks between SharePoint Online and Dynamics Online. This enriches the workflow automation process to help drive successful process outcomes for a better customer experience to the end user.

Key takeaways:

  • Contributing factors to deliver an improved customer experience
  • Incorporate sentiment and your business SLAs to effectively enagage line of business
  • Enhance process and workflow design by leveraging Microsoft cognitive services.

Office365 SharePoint
Location: Business Productivity Date: August 6, 2019 Time: 10:30 am - 11:30 am Chris Ellis Chris Ellis