Ensuring a positive customer experience has never been more important for today’s organisations, as industry research has shown that improved customer engagement directly impacts the bottom line and delivers revenue benefits. Analysis of customer sentiment can help organisations measure how well they’re delivering the customer experience.
Learn via a helpdesk scenario in commercial real estate on how you can leverage text and sentiment analysis with Microsoft Cognitive Services and the Nintex Process Excellence Platform to detect sentiment and route tasks between SharePoint Online and Dynamics Online. This enriches the workflow automation process to help drive successful process outcomes for a better customer experience to the end user.
