You spend 55% of your day listening, yet only 2% of business professionals receive formal training in how to listen. The cost of miscommunication in the digital workplace is enormous – re-work, mistrust and duplicated efforts. These result in project overruns in time and cost and frustration with the process of moving from what was asked and what is ultimately delivered.
In this session, Oscar will guide you to understand how to listen on a deeper level when you are gathering requirements from your clients and stakeholders. Learn to hear issues that people aren’t mentioning, yet are vital to the success of the project in the Digital Workplace.
Use the 125/400 rule of listening to have a bigger impact and understand what great listeners do differently.