FAQ

How much does it cost to attend the conference?

2-day delegate ticket:

Register by 30 April 2017 to enjoy a Super EARLY Bird price of just $550 + GST ($605) per person.
Register by 30 June 2017 to enjoy an Early Bird price of just $650 + GST ($715) per person.
From 1 July 2017 the standard price is $950 +GST ($1045) per person.

Can I just attend one day of the conference?

Yes, you may attend on 23 August only – select the Day 1 ONLY PASS  registration type after you have entered your email address. Please note group discounts, charitable discounts, or any other discount codes do not apply to one-day conference fees.

The standard price for one day is $400 + GST ($440.00) per person (Early Bird until 30 June $350+GST). This includes the keynote address and the Day 1 networking event.

What is included in the price?

Connect with and listen to internationally renowned expert speakers on a range of interesting topics, with over 30 sessions designed for a range of audiences from end/business users right through to IT pros and technical user levels, over two value-packed days. Check out this year’s Sessions page for details (to be updated). included are morning and afternoon tea, full buffet lunches, and the Day 1 networking event.

What are the start and finish times each day?

These are the important times you need to know about (Note: these times are subject to change once the full agenda is published):

Registration7.30am – 8.30am on Day 1
Keynote9.00am – 10.00am on Day 1
Day 1 Sessions
10.45am – 5.30pm on Day 1
Day 1 Networking event
5.30pm – 7.00pm on Day 1
Day 2 Sessions9.00am – 4.00pm on Day 2

When will speakers and agendas be available?

Speaker submissions are open until Thursday 20 April 2017 and sessions will be published from mid-May. The Sessions page will be updated (Note: agendas are liable to change up until the conference dates).

Is any discounted accommodation available?

The conference venue page will be updated with accommodation deals when available.

What happens when I register online?

Enter your email address (i.e. the email address of the delegate/attendee), the type of registration you require, and any discount code you have been issued. Enter your personal details (name, company, phone and gender are mandatory) and create a password. You can add more people to your booking, but you must enter a unique email address for each delegate (attendee). We use this for sending a confirmation of the registration and a reminder about the event. Keep a note of your registration id – you will need this for check-in on the first day of the conference.

How do I know if you have my registration?

Once you have completed the registration process (regardless of whether you have made a payment) , you will receive a system-generated confirmation email with a link to your registration. KEEP this email as you will need the link, should you need to make changes to your registration or make a payment later.  If you do not receive the confirmation email please check your junk, spam or clutter folders as it may be stuck there. In some cases a company firewall may prevent our email from reaching you. Please contact us events@sharethepoint.com so we can manually add an alternate  email address for you and re-send the registration link.

Where do I find my invoice?

An invoice is available from the registration link that is sent to you in the system-generated confirmation email. You can print this or send to another section of your company. You can also go into your registration later and make a payment by whichever method you choose.

What payment methods are accepted?

Our preferred methods of payment are Internet banking and PayPal.

All payments are due within 7 days of registration. Please include your registration ID or invoice number when making payments.

To pay by Internet Banking, please select the Internet Banking Option. Please deposit the registration fee to the bank account specified on the invoice.

To pay by Credit Card, please select the PayPal option.

PLEASE NOTE – you do NOT have to have a PayPal account to pay by credit card. Choose the PayPal option, then you will see a link saying “Don’t have a Paypal Account? No problem – Continue Checkout”. You can then pay by Visa, Amex  or Mastercard.

To pay using a Purchase Order, please select the Purchase Order option. Once you have your PO number, please go back into your registration and enter it. You can then generate an invoice for your records. You are responsible for ensuring the Invoice/PO is actioned and paid (uising payment methods above) by the correct section of your company.

How do I make a payment later?

Either: – go into your registration from the “View Details” link in the system-generated confirmation email (see above); or, if you have the link to your invoice, click on the delegate name in the invoice to take you to your registration information. Click on the “Manage Your Registration” link on the right-hand side (you may need to enter your password, if you created one, otherwise just bypass this section). To make a payment, click on the “Make a Payment” link and scroll down to the Method of Payment. You can change this if you want – changing to PayPal will enable you to pay by credit card and the Paypal button will come up. You do not need a PayPal account to pay by credit card.

What is the refund policy?

We can only issue refunds to a bank account or through Paypal. Refunds will be processed up to 30 days before the event, less any fees incurred. Any cancellations after this date will incur an administration fee of $100.00. The event fee is non-refundable for anything less than 7 days prior to the event.

How do I register a group of delegates?

Enter the first delegate’s (“primary attendee”) email address and details. Then select the option to “add another person” and enter the second delegate’s email and details, and so on. A group consists of 2 or more delegates on the same registration.  See below for group discounts. Delegates cannot be removed from a group and one invoice will apply to the group.  If you need to delete someone in your group (the primary attendee cannot be deleted), please  email us events@sharethepoint.com with your company details (address , email  etc). We will create a revised invoice if required and email it to you for action by your company.

Is there a group discount available?

Yes – we offer a group discount of 10% to group bookings of 5 or more delegates for the full two-day conference. The discount will automatically be applied by the registration system after the 5th person’s details are entered.

Group discounts do not apply to any one-day conference fees or any workshops that may be offered around the conference. The Group discount does NOT apply to the Super Early Bird rate (registrations prior to 30 April).

Does the group discount apply as well as the Early Bird discount?

Yes – this will be automatically calculated at checkout.

Is there a discount available for charitable organisations?

Yes – please email us events@sharethepoint.com for details and discount code. Please note that a charitable discount applies only to the full 2-day conference fee (standard or Early Bird rate).

The charitable discount does NOT apply in addition to a group discount. The charitable discount does NOT apply to the Super Early Bird rate. Charitable discounts do not apply to any one-day conference fees or any workshops that may be offered around the conference.

I have registered, but cannot attend the conference. Can I send someone in my place?

Yes – go back into your registration using the link in the system-generated confirmation email  (you may need to enter your password, if you created one), and enter the name and email address of the new person. There is no charge for this.

Can I register for someone else?

Yes – please enter their email address and details first- then enter your name and email address in the “Contact details” section under “register for another person”. This is handy when registering a group (i.e. 2 or more) of delegates. The person listed in the “Contact details” section will receive a copy of the registration email with a link to the invoice.

Will any pre-or post-conference workshops or classes be available?

Yes – details of these will be posted on the website as they become available, as well as how to book.

What if I need to cancel my registration?

Please see our refund policy above. You may substitute another person in your existing registration, at any time, with no further cost. If you require your registration cancelled, please email us events@sharethepoint.com and specify whether the cancellation is for one person, or a whole group.

My personal details are incorrect – can you change them?

You can change them yourself if you go back into your registration using the link in the system-generated confirmation email.

Will a printable agenda be available?

Yes – once the agenda and speakers are finalised we will post a downloadable pdf on the Sessions page. Be aware that the agenda may be subject to change up until the conference date.

Will you send a reminder of the conference location and times?

Yes – a reminder with information about location and check-in times will be send a few days before the conference to the email address used in your registration. Registered delegates will also be sent a link to an online Conference Guide.

If you are attending a workshop you will also receive emails to the address specified in your registration, of the workshop location, times and any further information.

Still having trouble?

Please email us events@sharethepoint.com for assistance.

 

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